Refund policy

Return / Exchange Options

Look — buying a gemstone through a screen isn’t always easy.
You can’t hold it, turn it in the light, or see how it shifts in person — and that matters.

We’ve built our process to keep everything simple and smooth from start to finish.

Return Window

Returns must be requested by email within 14 days of delivery.

1) Stone Swap

If you’d like to exchange your stone:

Email us within 14 days of delivery.

Once approved, we’ll issue you a 30-day store credit so you can take your time and look around. If something else feels like a better fit, we’ll swap it out.

If your new selection is higher in price, you can simply pay the difference.
If it’s lower, we’ll refund the difference back to your original payment method.

No restocking fees. No pressure.

If nothing ends up speaking to you within those 30 days, we’ll move forward with a refund once the original stone has been returned and inspected.

2) Refund

If you’d prefer a refund:

Email us within 14 days of delivery.

We’ll provide return instructions once your return request is approved.

The customer is responsible for shipping the stone back to us. Returns must be shipped using Priority or Express shipping with tracking. Once the return label is created, the tracking number must be provided to us.

The return must be mailed out within 3 days of requesting the return.

Once we receive the stone and confirm it is in its original condition, we’ll issue your refund back to the original payment method.

Shipping costs are non-refundable.

Cancellations

Orders may be canceled until the item has been fulfilled.

Once an order has been fulfilled, it will fall under our return policy.

A Few Notes

Clearance items, custom orders, deposits, and final sale items are non-refundable.

Stones must be returned in their original condition.

Returned stones must be securely packaged and shipped with tracking.

We do not charge restocking fees.

Thank you & Blessings!

The Caleb B. Quashen Team